Plusnet offers a minimum period of product support service to its customers from the sales start of the product. Product support service includes necessary firmware updates to Plusnet devices and fixes for critical vulnerability as required. Plusnet constantly monitors the releases of known vulnerabilities.
The specific minimum period for your product is listed in the Product Support document.
More ways to get help
Plusnet community
Our customers always have tips to share.
Talk to our community
Contact our team
Message @Plusnet on X (formerly Twitter)
Or call 0330 1239 123
Sign Language service
Contact us using British Sign Language
My Account
Manage your bills, packages and details.
Sign into Broadband
Sign into Mobile